FAQ - Policies
How Do I Place An Order?
Processing and Shipping
The time I need to prepare an order for shipping varies. Typically we process single orders in 1 -2 Business Days. Wholesale order times vary.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Custom and Personalized Orders
We are happy to design a custom order for you of one piece of jewelry or a whole set. Please contact us at
Gift Wrapping and Packaging
We beautifully gift wrap all of our packages with our branding and sometimes even add an extra gift!
Please let us know if the gift is for someone else so we can include an amended packing slip without the price of purchase and a short personalized note from you.
Please contact us if you are interested in a wholesale order. Not all of our items are available for wholesale but the ones we do offer have a discounted price.
Our necklaces unless called a "choker or collar" within the title or listing are approximately 17 to 26 inches or in metric 43 to 66 centimeters long. All of our individual pendants come with about the same amount of cording and are adjustable for the desired length.
SATISFACTION GUARANTEE: We guarantee our products for life of the product no questions asked.
Secure Ordering & Payment Options
Our online store uses PayPal which secures your payments. Our Etsy store offers a wider variety of payment options.
Returns & Cancellations
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
All of our products are made to last, but there is some simple care involved.
Take care not to drop polymer clay jewelry, as it may break just like any other clay or glass object. To clean polymer clay jewelry, wipe it off with a piece of soft fabric. Avoid using any solvents or commercial jewelry cleaning machines as they may separate the resin layer from the polymer clay layer. All of our polymer clay is also glazed for added protection. Our toggle clasps can all be cleaned with a small amount of silver or brass polish. Please keep away from heat, direct sunlight or wear while showering.